Return Policy

We always try to satisfy 100% of our customers. Even if customers are not satisfied with your product purchases. Customers can return and exchange our purchasing products. By filling in the preceding conditions, you will be enabled to return your products.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@smqartcrystal.com Please note that returns will need to be sent to the following address: 0752 Chuangke Space, 2nd floor(whole floor), Huizhou, 516023 Guangdong, China
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@smqartcrystal.com

Defective Or Damaged issues

If you have received a damaged or defective product.
Please communicate with us by mail or call us immediately to inform us about your damaged or defective product condition for return or exchange.

Please check your purchase upon arrival and inform us as soon as possible if the item is defective, or damaged. So that you can exchange or return the product.

Wrong product

If you have received a wrong product. Please communicate with us by Email or call us immediately to inform us about your wrong product condition for return or exchange. (+86 131 4361 7779)

Exchanges

Please contact us as soon as possible to exchange your products for more information about exchanging the products you can send an email to support@smqartcrystal.com or you can call this number +86 131 4361 7779
for exchange products Thanks.

Can I Return A Product After Using This?
No, You can not return after using the products.

How Can Customers Return Their Products?
Customers must return their product.

IN THE STORE
or
BY MAIL

Customers get the return label for defective products in the box.

Customers get the return label for customer remorse or wrong products in the box

No Cost for Return Shipping
No Restocking Fee
Product conditions must be New
No Cost For defective products
No Cost For customer remorse

Are There Any Returns Or Exchanges Restrictions?

To be eligible for a return or exchange, your item must be in the same condition as you got it unused, with labels, and in its original packing. You’ll also need the receipt or evidence of purchase.

Note: Shipping costs won't be repaid.

Please get in touch with us if you would like to request a return. However, you must return your product, If you're accepting all the conditions above.

How Can I Exchange My Product?

You may exchange or cancel your order and address details within 24 hours after purchase. Please contact support@smqartcrystal.com as soon as possible with your cancel requests, label the subject line: cancel my order, and make sure to include your full name and order number. We will confirm when your cancellation has been made.

Contact Information

Address: 0752 Chuangke Space, 2nd floor (whole floor), Huizhou, 516023 Guangdong, China
Email: support@smqartcrystal.com
Phone Number: +86 131 4361 7779