FAQs
Every raw mineral and crystal that we select has been obtained using the most ethical and eco-friendly method available.
1.Are you a reseller (middle-man) or a first-hand trader?
A: First-hand trader for sure! Most of the high quality crystals are bought in raw form. Our crystal artisan will then shape the stone/crystal with sanding/polishing machine to perfection.
2.How long is the order preparation time frame after payment?
A:Pre-Order: 5-10 days after receipt of the partial payment. Ready Stock: 2-3 days after receipt of the full payment.
3.Do you offer after-sales service?
A: Definitely! Any problem with your order delivery or upon receipt of goods, please reach out to us as soon as possible. Damage shipment has to be reported within 48 hours so we can proceed to submit claim documents to the shipper.
4.Why I choose you instead of Alibaba？
A: most vendors on Alibaba try to screw you around with sweet prices but very over the top shipping.But we won't do this，you will get free shipping on our website if you spend over $199USD. No hidden or any other extra charges and costs, At https://www.smqartcrystal.com the price you see is the price you pay!
5. What are the payment options available?
A: We do accept Paypal or bank transfers.
6. What is the minimum order to qualify for free shipping?
A: Free shipping for orders $199USD and above (Including pre-orders)
7. How long is the delivery period? (excluding preparation time)?
A: We will mostly use DHL / FEDEX / UPS. With smooth transit, you will receive the goods in 7-12 days (subject to local custom delays).
8. Will you provide a tracking number after shipping?
A: Yes! Tracking number will be given to you via email after sending out the package. We will monitor your package to ensure smooth delivery.
9. Do you accept custom order?
A:Yes, we do, please message us to check on feasibility! We might have the necessary equipment to produce what you need.